Frequently Asked Questions

How do I join?

Becoming a member of our exclusive Chase Community is by invitation only. Chase customers may receive an email invitation from Chase sharing details of the community and a link to join. To become a member of the Chase Community, you need to complete the panel sign up survey and confirm your registration.

You will then receive a confirmation email to activate your Community membership. You must click the link in the confirmation email to confirm your membership, and set up a new username and password for your Chase Community login.  Once you've done this, your membership will be active, and we will be able to send you email invitations to participate in research projects.

What's in it for me?

As a member, you will get to take a sneak peek behind the scenes at new features and rewards Chase offer, and have the opportunity to give your honest feedback to help shape the future of the Chase banking app, products and services.

How often will I be invited to take part in a survey?

We will invite you to participate in surveys and other research activities on a regular basis. You should expect to hear from us at least once a month. Watch your inbox for our email invites and don’t miss an opportunity to provide your input.

How often may I participate in any one activity?

We treat the Chase Community as professional market research. Therefore, our activities are by invitation only, and to ensure the highest standards of professional research, you can complete any given activity only once.

How will I know if there is an activity for me to complete?

We will send you an email invitation with a link or instructions to take part in our activities. All of the live surveys that you are eligible to take part in will also be displayed on the Chase Community website after you log in. Remember to check the homepage for the latest forums and polls too.

How are the results of the research used and by whom?

The research will be used by Chase to shape its products and services.

What if I forgot my password?

Click here to reset your password. We will then email you a secure link via which a new password can be set. You can then use this new password to log into the Chase Community.

What happens to my personal information and the answers I give?

You can be assured that any personal information you give us will remain confidential at all times. We will not sell your data on to third parties. Please see our privacy policy for more information.

How do I cancel my membership to the Chase Community?

You can unsubscribe from the Chase Community by logging in and editing your profile. There you will find the option to unsubscribe. You may also unsubscribe by clicking on the unsubscribe button at the bottom of our emails.

Who is Maru/Matchbox UK?

Maru/Matchbox UK Ltd. is a UK based Research Agency that specialises in creating and managing panels and communities. More information may be found here:

What do I do if I need help?

If you experience any problems with the Chase Community website or an activity, please get in touch with the Chase Community team at

What should I do if I find something​ that isn't working in the Chase app?

Please get in touch with the Support team via the app if possible. Otherwise you can call directly on 0800 376 3333 within the UK, or +44 203 493 0829 from abroad. 

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